Don’t get me wrong—I love the clothes and I’ll be purchasing again. But I budgeted for an order that was already a few hundred dollars and didn’t add more, even though I wanted to, only to find out the day before delivery that tariffs were nearly as much as the order itself.
I’ve been a loyal customer for a while (and was even lucky enough to receive items from you during PR and after getting robbed), so I reached out to customer service and socials—only to get delayed responses and little real help. I get that politics and trade rules are messy right now and you’re building a business—so am I. But you need to disclose these fees at checkout. I assume a big part of your customers are American, and while some can eat the hidden costs, most can’t—especially with unseen fees as Eme positions as a luxury brand, but for the majority who love the brand that hosts events giving away hundreds of thousands in merch and peaches, being “always grateful” and community.
Offering 30% off a future order feels like a band-aid, especially when everything is already discounted (probably to offset these fees without addressing them directly).
I love Eme—you’re my favorite brand right now, I’ve ordered countless times, and I even covered you on The Cinema Group after Mercer last year. I’ll keep supporting, and I’m already eyeing the Fall/Winter pieces, but the surprise delivery fee was a real letdown. Since you reached out, I’m taking the time to let you know.
Very happy about EMESTUDIOS. Great products, unique style, and super fast shipping. Highly recommend!